BMC requests customers to update their ONBMC certificates used for BMC Helix Client Gateway for ITSM / Service Management subscription service customers.


. Browse URL: onbmc certificate

. Download the ONBMC certificate from Download Certificate section.

How to Check BMC Helix Client Gateway has ONBMC certificates imported.

Windows:

1. Navigate to kaazing Java path : "C:\Program Files\kaazing\kwic-5.9.x\ext\java\bin"
2. run command :keytool -list -v -keystore "C:\Program Files\kaazing\kwic-5.9.x\conf\truststore.db" -storepass changeit | find "onbmc"
3. If you find "onbmc" certificate then you will need to import the certificate.

Linux:

1. Navigate to kaazing Java path: "/opt/bmc/bcg/ext/java/bin"
2. run command :keytool -list -v -keystore "/opt/bmc/bcg/conf/truststore.db" -storepass changeit | grep onbmc
3. If you find "onbmc" certificate then you will need to import the certificate.

Download below attachments for instructions in updating certificates according to the Operating System BMC Helix Client Gateway is installed on.


1. Windows: Certificate update on Windows based OS

2. Linux: Certificate update on Linux based OS

In case of issues Please Submit a New Case through Support Central > Case Management to request Techincal help in installation of the ONBMC certificates, with the subject title "BMC Helix Client Gateway Certificate Update- Assistance Request".

> NOTE: Please attach truststore.db from the client gateway while raising a support case

NOTE: Certificates can be imported at any point of time before expiration, follwed by a Service restart of BMC Helix Client Gateway.